Privacy Policy

Drive Downloads Pro – drivedownloadspro.com

Last updated: 01/11/2025

This Privacy Policy explains how the personal data of users who visit the website https://drivedownloadspro.com (hereinafter, the “Web”) and/or purchase digital products such as the Drive Downloads Pro plugin is collected, used and protected.

By using this Web or purchasing our products, you agree to this Privacy Policy.

1. Data controller

  • Controller: Drive Downloads Pro

  • Location: Miami, Florida, United States

  • Website: https://drivedownloadspro.com

  • Contact email: [email protected]

  • Activity: Sale of digital products (plugins/licenses for WordPress/WooCommerce).

2. Data we collect

Depending on how you interact with the Web, we may process the following categories of data:

Identification and contact data

  • First name, last name.

  • Email.

  • Optionally, company name, tax details and billing address.

Billing and transaction data

  • Products purchased.

  • Amount, date, payment method (card data is handled through the secure gateway Stripe; we do not store it ourselves).

Technical and browsing data

  • IP address.

  • Browser, operating system.

  • Pages visited, time on site, clicks.

  • Cookies or similar technologies (see Cookies Policy).

Support data

  • Messages you send via email or contact forms.

  • Technical information about your website if you share it for support purposes (WordPress version, WooCommerce, hosting, etc.).

License and product usage data

  • License keys generated for Drive Downloads Pro or other products.

  • Sites/domains where the license is activated (e.g. tudominio.com).

  • Activation date, expiry date, number of sites used.

  • Email associated with the license.

3. Purposes of processing

We process your personal data for the following purposes:

Order management and service delivery

  • Processing orders and payments.

  • Sending download links, license keys and instructions.

  • Managing renewals, expirations and license statuses.

  • Providing basic technical support related to the products purchased.

Customer service and support

  • Answering pre-sales questions.

  • Resolving technical issues related to the plugins.

  • Communicating with you when needed to resolve specific issues.

Customer account management (if the Web offers an account/customer area)

  • Providing access to your order history.

  • Displaying active licenses, downloads, invoices, etc.

Informational and marketing communications

  • Sending important notices about security, compatibility or critical changes to the products.

  • Sending you, if you have consented or there is a prior contractual relationship, news, improvements or promotions related to our products (email marketing/newsletters), always with an unsubscribe option.

Compliance with legal obligations

  • Meeting tax, accounting and record-keeping obligations.

  • Responding to requests from authorities or to the exercise of data protection rights.

Security and fraud prevention

  • Verifying legitimate use of licenses.

  • Preventing abusive or fraudulent use (for example, using one key on more sites than allowed).

  • Protecting the Web against attacks (technical logs, firewall, etc.).

Analytics and improvement of the Web

  • Analyzing browsing statistics in an aggregated or pseudonymized way.

  • Improving content, performance and user experience.

4. Legal basis for processing

The legal bases that allow us to process your data are:

Performance of a contract

  • To manage your orders, licenses, support related to the purchase and access to digital products.

Compliance with legal obligations

  • In tax, accounting and transaction record-keeping matters.

Consent

  • When you tick boxes in forms (newsletter, acceptance of terms, etc.).

  • When you accept non-technical cookies (if any).

Legitimate interest

  • For Web security and prevention of license fraud.

  • To send you communications about products similar to those already purchased, always with a clear and simple option to unsubscribe.

5. Data retention period

We will keep your data for:

The contractual relationship and active support

  • As long as you have an ongoing relationship as a customer (active licenses, ongoing support, active user account).

Legal time limits

  • Billing and order data: for the number of years required by applicable tax and accounting law.

Marketing

  • Until you request to unsubscribe or withdraw your consent.

Technical data and logs

  • For as long as is reasonably necessary for security, analysis and service improvement.

Once these periods have elapsed, the data will be blocked or deleted securely.

6. Data recipients

We do not sell your personal data. However, to be able to provide the service, some data may be processed by trusted third parties (data processors), such as:

  • Hosting/server provider where the Web and database are hosted.

  • Payment platforms (for example, Stripe and other secure gateways for cards and online payments).

  • Email marketing tools (if we use newsletters).

  • Email platform (to manage our support inbox).

  • Analytics tools (for example, Google Analytics or similar, if used).

  • Security and performance services (firewall, CDN, anti-spam, etc.).

All of these providers only have access to the data necessary to perform their function and are contractually required to process it with confidentiality and in accordance with the regulations applicable to them.

7. International data transfers

In some cases, certain providers may be located in countries other than your own. This may involve international data transfers.

When such transfers occur, we will seek to ensure that providers:

  • Have appropriate security measures in place.

  • Apply contractual clauses or data protection commitments in line with common industry standards.

In any case, we select providers that offer a reasonable level of information protection.

8. Data security

We apply reasonable technical and organizational measures to protect your personal data, including:

  • Use of HTTPS on the Web.

  • Restricting data access only to necessary people and services.

  • Regular backups.

  • Regular updates of WordPress, plugins and server.

  • Security measures against unauthorized access, loss of information or improper disclosure.

However, no system is 100% secure. In the event of a serious security incident affecting personal data, we will take the necessary measures and, where appropriate, notify the competent authorities and affected users, as required by applicable law.

9. Cookies and similar technologies

The Web uses cookies and similar technologies to:

  • Provide essential technical functions (session, cart, preferences).

  • Generate usage statistics for the Web (if analytics is enabled).

  • Where applicable, enable third-party features (for example, embedded videos, external tools, etc.).

You can find more details in the Cookies Policy, where we explain:

  • Which types of cookies are used.

  • For what purposes.

  • How you can configure or disable them in your browser.

10. User rights

You may exercise your data protection rights by sending an email to:
[email protected], clearly indicating your identity and the right you wish to exercise.

You have the right to:

Access
Find out which of your personal data we are processing.

Rectification
Correct inaccurate or incomplete data.

Erasure (right to be forgotten)
Request the deletion of your data when, among other reasons, it is no longer necessary for the purposes for which it was collected, provided that the law allows it.

Restriction of processing
Request that we restrict the processing of your data in certain cases (for example, while the accuracy of the data or the basis of a claim is being verified).

Object
Object to the processing of your data for reasons related to your particular situation, especially in processing based on legitimate interest or direct marketing.

Portability
Receive your data in a structured, commonly used and machine-readable format, and transmit it to another controller when technically feasible and recognized by applicable regulations.

Withdrawal of consent
Where processing is based on your consent, you may withdraw it at any time (without retroactive effect).

If you believe your rights have not been properly respected, you may lodge a complaint with the competent data protection or consumer authority in your country or state of residence.

11. Minors

The Web and the products offered are intended for adults.
We do not knowingly collect data from minors.

If you are a minor, do not use this Web or purchase products without the consent of your parents or guardians.

If we become aware that data from a minor has been collected without authorization, we will promptly delete it.

12. Links to third-party sites

The Web may include links to external sites (for example, third-party documentation, provider websites, resources, etc.).

We are not responsible for such sites or their privacy policies. We recommend that you always read the privacy policies and terms of use of any external site you visit.

13. Changes to this Privacy Policy

We may update this Privacy Policy to adapt it to legal, technical or business changes.

The current version will always be the one published on the Web.

In the event of relevant changes, we may notify registered users or customers, for example by email or via notices on the Web itself.

14. Contact

For any questions related to this Privacy Policy or the processing of your data, you can write to:

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