Contact and support
If you have any questions about Drive Downloads Pro, this is where you can talk to us.
We help you with installation, licensing, technical issues, and pre-purchase inquiries.
Before contacting us
To save you time, we recommend first reviewing:
The official documentation for the plugin.
If you still have questions, please fill out the contact form on this page.
How can we help you?
We can help you with:
Problems activating or validating your license.
Errors when connecting to Google Drive or when creating APIs.
Questions about configuring the plugin settings.
Problems with download deliveries in WooCommerce.
Pre-purchase consultations about plans and licenses.
We do not support:
General WordPress or hosting settings.
Conflicts caused by heavily modified plugins or custom code.
Custom development or functions outside of what the plugin does.
How to contact support
For technical support and questions about your license, write to us at:
📩 Support email: [email protected]
Information we would appreciate if you included
Your name.
Your purchase email or order number.
The domain where you are using the plugin.
The version of WordPress and WooCommerce you are using.
The version of Drive Downloads Pro installed.
A brief explanation of the problem and, if possible, screenshots.
The more details you give us from the beginning, the easier it will be to detect and solve the problem.
Response time and support from License
We normally respond within approximately 24–48 business hours.
Inquiries are handled in order of arrival and priority (first serious incidents: critical errors, access problems, etc.).
Free technical support during the contracted period.
Plugin updates included while your license is valid.