Refund Policy

Drive Downloads Pro – drivedownloadspro.com

Last updated: 01/11/2025

This Refund Policy sets out the conditions under which refunds may be requested for purchases made on https://drivedownloadspro.com (hereinafter, the “Website”) for the Drive Downloads Pro plugin and its different licenses.

By making a purchase on the Website, you expressly agree to this Refund Policy.

1. Nature of the product

The products sold on this Website are digital products, including but not limited to:

  • Drive Downloads Pro plugin for WordPress/WooCommerce.

  • Usage licenses (1 site, 5 sites, unlimited, etc.).

  • Access to digital downloads, updates, and technical support during the contracted period.

Once payment has been completed, the product is considered delivered when:

  • The license has been generated and displayed, and/or

  • The access/download information has been sent by email.

2. Right of withdrawal for digital products

In many legal systems, the right of withdrawal or cancellation may not apply or be limited when it comes to:

  • Digital content supplied in non-tangible form.

  • Once the provision has started with the user’s prior consent.

By purchasing on this Website and completing payment, you agree that:

  • The plugin and license are delivered immediately.

  • The provision of the digital content begins.

  • You waive your right of withdrawal to the extent permitted by the law applicable in your place of residence.

3. General refund policy

As a general rule, no refunds are issued once:

  • The purchase has been completed, and

  • The license has been generated and/or sent.

This is because, as it is a digital product, it is not possible to “return” access to the software once the license has been delivered.

However, on an exceptional and voluntary basis, we may consider a refund in the situations described in the next section.

4. Cases in which we may consider a refund

We may review the possibility of issuing a refund (full or partial), always at our discretion, in the following cases:

a) Duplicate purchase by mistake

  • You have made more than one payment for the same product/license.

  • In this case, we may refund the amount of the duplicate purchases, keeping only one active license.

b) Technical issues attributable to the plugin

  • The plugin does not work in your installation despite having followed the recommended configuration and after having received technical support.

  • You must allow us to attempt to diagnose and resolve the issue (requests for information, reviews, updates, etc.).

  • If, after a reasonable period, we are unable to provide you with a solution or viable alternative, we may consider a refund.

c) Fraudulent or unauthorized charge

  • If we detect that the payment was made with a payment method used fraudulently or without authorization, we may cancel the license and coordinate the refund according to the procedures of the payment gateway used (for example, Stripe).

In all cases, each request will be evaluated individually, and we may request additional information or evidence (screenshots, logs, etc.) to analyze the situation.

5. Cases in which refunds are not issued

Refunds will not be granted in the following situations, among others:

  • You change your mind after the purchase.

  • The plugin does not meet an expectation that is not stated in the description on the Website.

  • Issues arising from:

    • Lack of minimum technical requirements in your hosting or installation.

    • Conflicts with other plugins or themes from third parties that are not compatible.

    • Errors caused by custom modifications to the WordPress core, theme, or other plugins.

  • You mistakenly purchased a license for fewer or more sites, but have already used the license.

  • You requested a refund after having extensively used the plugin or license for a significant period of time.

6. Time limit to request an exceptional refund

In the exceptional cases indicated in section 4, you may request a review and possible refund within a maximum of 14 days from the date of purchase.

After this period, refund requests will not be accepted, unless there is a legal obligation to the contrary.

7. Procedure to request a refund

If you believe your situation falls under any of the exceptional cases:

  1. Write to us at: [email protected]

  2. Include:

    • Your name.

    • Email used to make the purchase.

    • Order number or reference.

    • Date of purchase.

    • Detailed reason for the request.

    • Screenshots or technical information if it is a functionality issue.

We will review your case and respond with:

  • Clarifications or a request for more information.

  • Proposed solutions (adjustments, technical support, updates, etc.).

  • Approval or denial of the refund.

If the refund is approved:

  • It will be processed, whenever possible, through the same payment method used at the time of purchase (for example, via Stripe if the payment was made by card through that gateway).

  • Once the refund has been issued, the license will be cancelled and you will no longer be entitled to:

    • Use the plugin on the licensed sites.

    • Receive support and updates associated with that license.

8. Changes to this Refund Policy

We may modify or update this Refund Policy at any time to:

  • Adapt it to legal changes.

  • Adjust it to new products, licenses, or commercial conditions.

The current version will always be the one published at https://drivedownloadspro.com. We recommend reviewing it periodically, especially before making a purchase.

9. Contact

For any query related to this Refund Policy, you can contact us at:

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